Just Rewards

FAQ's

Q. Why should I complete the Just-Rewards Registration online survey?

A. Just-Rewards Registration online survey is a permission based marketing service brought to you by Experian Ltd. As a registered member, you get to tell us about yourself, your hobbies, activities & interests. Once registered you may receive selected messages on products, services & offers from reputable companies based on the information you provide, via email, phone, short text message or mail. In addition to these offers, you can also participate in the Just-Rewards.com Prize Draw for a chance to win £500.

Q. Who is Experian Limited?

A. Experian is a global leader in analytical information services to organisations and consumers to help manage risk of commercial and financial decisions. Experian® employs more than 12,500 people in 32 countries worldwide, supporting clients in more than 60 countries. Annual sales are in excess of £1.7bn. Experian Group Limited is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE-100 index. Our corporate headquarters are in Dublin, Ireland and we have operational headquarters in Costa Mesa, California and Nottingham, UK. Experian Ltd's registered office in the UK is Landmark House, Experian Way, NG2 Business Park, Nottingham NG80 1ZZ, United Kingdom. Registered number: 653331. VAT number: GB 145 8990 25

Q. Will my personal information be passed on to third parties?

A. By completing the survey your information may be passed to the survey sponsor, where appropriate so that they can provide you with valuable offers. (See Privacy Statement and Terms & Conditions).

Q. Will I be contacted by e-mail?

A. You may receive communication via e-mail from Experian Limited or its partners, however when communicating with you in this way the names we may use to send you the e-mail may be either, Just-Rewards, Experian Just-Rewards, Experian.

Q. Is my data secure?

A. Absolutely, we take this very seriously and all your data is stored on our secure servers. Because we operate throughout the world in providing our goods and services, this may involve us transferring your personal information to countries whose data protection laws do not provide the same level of protection as those in the UK. If we do so, we will ensure that an agreement is in place in which anyone to whom we pass the information agrees to treat it with the same level of protection as if we were dealing with it. Your rights are covered by the 1998 Data Protection Act.

Q. How can I stop further communication?

A. If any time in the future you no longer wish to receive further communication from Experian Limited or any of its partners, simply follow the very straightforward instructions contained within each communication you receive

Q. How can I contact you about the survey?

A. If you would like to feedback any information about the survey please forward to TheSurvey.Manager@uk.experian.com or just-rewards@uk.experian.com. These addresses cannot be used to unsubscribe, instead use the information given in the communication that you receive.

Q. What is Spam?

A. Spam is the Internet equivalent of junk mail; it is indiscriminate and does not offer you the opportunity to unsubscribe. With www.Just-Rewards.com every e-mail we send you will give you the opportunity to unsubscribe.

Q. Are there any hidden charges?

A. None whatsoever. Our partners pay the cost of providing you with relevant information and offers.

Q. What is a completed survey?

A. A completed survey is one where all the required questions have been answered and where the consumer has completed all the necessary questions on the first page of the site. It is in answering the questions on the first page that the Responder is deemed to have "completed" the Survey. (NB The Responder will be notified that the survey has been completed on the first page of the survey via email).

Q. What is the prize?

A. The Grand Prize is £500. One winner will be selected at random from all eligible entries received. Please see the Official Rules for complete details.

If I have won the prize how will I know?

A. The £500 prize draw will be run within 20 days of the last day of each prize draw entry period (monthly). One (1) entry per email address, per completed registration survey will be awarded. One (1) winner will be selected in a random prize draw from among all eligible entries received through all Creative Presentations within each prize draw entry period. Alternate potential winners will be selected at random at the same time as the potential winner and may be contacted ( in order of selection) if a potential winner fails to comply with any of the requirements set forth herein in a timely manner or if a potential winner cannot be contacted within thirty (30) days of the draw. ALL POTENTIAL WINNERS ARE SUBJECT TO VERIFICATION BY EXPERIAN GROUP LTD WHOSE DECISIONS ARE FINAL AND BINDING IN ALL MATTERS RELATED TO THE PROMOTION. AN ENTRANT IS NOT A WINNER OF ANY PRIZE, EVEN IF THE PRIZE DRAW SHOULD SO INDICATE, UNLESS AND UNTIL THE ENTRANT'S ELIGIBILITY HAS BEEN VERIFIED AND THE ENTRANT HAS BEEN NOTIFIED THAT VERIFICATION IS COMPLETE. Verification of Potential Winners: Potential winners must continue to comply with all terms and conditions and winning is contingent upon fulfilling all requirements. The potential winner will be notified by email after the date of the random draw. The potential winner must verify their Full Name, Postal Address and Date of Birth. Persons involved in conducting the survey and/or the promotion and execution of the draw, employees and their relatives are not eligible for entry. If a potential winner of the prize cannot be contacted within thirty (30) days of the draw, the potential winner forfeits his/her prize. In the event that a potential winner of the Prize Draw is disqualified for any reason, Experian Group Ltd will award the applicable prize to an alternate winner by random draw from all eligible entries. There will be three (3) attempts to award the prize to an alternate winner after which the prize will remain un-awarded. The prize for which an entrant is eligible in all cases is a cheque to the value of £500. Client Sponsored Surveys - The Terms and Condition for individual sponsored surveys can be found using the Survey Specific Details link within each survey. Only one (1) entry per person or e-mail address is permitted per sponsored survey client on-line offer regardless of method of entry unless otherwise noted by Sponsor. Duplicated entries do not qualify. Experian Group Ltd reserves the right to feature the names, photographs and locations of prize winners on the Just-Rewards.com home page. There is no obligation to make a purchase to be entered into the prize Draw. The winners will be selected at random by our computer. Promoter: Experian Group Ltd. Registered office: Experian Way, NG2 Business Park, Nottingham NG80 1ZZ, United Kingdom

Q. If you have completed the survey through a Points Reward Company how will my reward points/shares be redeemed?

A. If you have been directed to this survey by a loyalty reward scheme e.g. Mutual Points, ipoints, Mutual.net etc. The points/shares offered for completing the survey will be allocated to your account within 28 days of the survey having been completed. Any queries relating to points rewards should be directed to you loyalty provider. Only one reward per person